Senior Care Solutions Strategist - Remote Sales Coach

Honor; Chicago (IL); Remote; USD 33,000 - 40,000; Full time

Job summary

Honor is hiring a Senior Care Solutions Specialist in a remote, full‑time role. You will guide families through initial conversations about in‑home, non‑medical care, using your sales and service skills to connect with clients mainly by phone and occasionally via email or chat.

You will develop and refine sales playbooks, coach a team, and drive outreach while meeting daily goals. You’ll partner with marketing and product to test offerings, balance empathy with results, and collaborate

Qualifications

• 5+ years of phone-based sales or customer service experience (inbound and outbound).
• Thrives in a metrics-driven environment with a focus on goals and incentives.
• Empathetic communicator who balances compassion with confident sales execution.
• Experience working remotely and collaborating with a virtual team.

Responsibilities

• Develop, pilot and refine new product offerings with marketing and product teams.
• Develop and refine sales playbooks to fit new customer workflows and products.
• Conduct consultative sales conversations to uncover needs and drive decisions.
• Collaborate cross-functionally with operations, care coordination and marketing.
• Drive continuous improvement in messaging, positioning and client experience.
• Synthesize customer insights to inform leadership and update playbooks.
• Provide guidance to peers when rolling out new products or approaches.
• Meet or exceed individual sales metrics such as call volume, talk time and conversion rates.

Skills

Phone-based sales

Empathetic communicator

Remote work experience

Healthcare/home care familiarity

Job description

Honor is hiring a Senior Care Solutions Specialist in a remote, full‑time role. You will guide families through initial conversations about in‑home, non‑medical care, using your sales and service skills to connect with clients mainly by phone and occasionally via email or chat.

You will develop and refine sales playbooks, coach a team, and drive outreach while meeting daily goals. You’ll partner with marketing and product to test offerings, balance empathy with results, and collaborate