Senior Care Solutions Specialist (Fully Remote)

Honor Technology; United States; Remote; USD 33,000 - 40,000; Full time

Job summary

Honor Technology is hiring for a remote, hourly sales role in the United States. You will handle inbound and outbound calls, emails, chats, and texts to connect with potential clients and explain how Home Instead can support aging at home.

Key responsibilities include partnering with marketing and product teams to pilot new service offerings, navigating complex customer situations, and collaborating with cross-functional teams to ensure follow-through on pilot initiatives.

Qualifications

• 5+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor's degree preferred.
• Experience developing sales strategies in a metrics-driven environment.

Responsibilities

• Partner with marketing and product teams to develop, pilot, and refine new service offerings, delivering early-stage pitches and collecting client feedback.
• Navigate complex customer situations independently, tailoring recommendations that balance empathy with business goals.
• Collaborate cross-functionally with operations, care coordination, and marketing to ensure follow-through on commitments and pilot initiatives.

Skills

Phone-based sales

Customer service

Empathetic communication

Education

Bachelor's degree preferred

Job description

• This is a full-time, hourly, remote position reporting to the Sales Manager, with a set schedule and every fourth weekend rotation.
• You'll handle inbound and outbound calls, emails, chat, and texts to connect with potential clients and explain how Home Instead can support aging at home.

Key Responsibilities:

• Partner with marketing and product teams to develop, pilot, and refine new service offerings, delivering early-stage pitches and collecting client feedback.
• Navigate complex customer situations independently, tailoring recommendations that balance empathy with business goals.
• Collaborate cross-functionally with operations, care coordination, and marketing to ensure follow-through on commitments and pilot initiatives.

What We're Looking For:

• 5+ years of phone-based sales or customer service experience (inbound and outbound), with a bachelor's degree preferred.
• Experience developing sales strategies and a track record of thriving in a metrics-driven environment.
• Empathetic communication skills and the ability to coach and mentor team members on new strategies.

Compensation:

• Hourly hiring range is $24.20 – $28.85, plus a variable bonus of $10,000 - $15,000.
• This role offers the opportunity to work remotely while making a meaningful impact in the aging care industry.

Honor Technology

Honor Technology is transforming the way society cares for older adults by providing technology, tools, and services that empower aging in place. As the parent of Home Instead, the world's leading in-home care provider, it operates a global franchise network with more than 100,000 Care Pros and delivers over 50 million hours of personalized care annually, guided by a people-first culture and leadership principles of integrity, compassion, and excellence.