Remote Senior Call Center Specialist - Data & Training

TechOp Solutions International; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills and a commitment to service excellence. The role focuses on reviewing, analyzing, and documenting sensitive information while ensuring accuracy and confidentiality.

Remote position, but candidates must reside within the EL, Paso, TX or nearby cities. The duties include handling calls, reporting in government systems, training CSRs, and researching data sources, in a fast-paced environment.

Qualifications

• 5+ experience in a call center.
• Associates Degree preferred.
• Ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Train and onboard new CSRs
• Conduct database and open-source research
• Route and upscale calls appropriately
• Other duties as assigned

Skills

Communication skills

Multitasking

Attention to detail

Verbal communication

Written communication

CRM proficiency

Microsoft Office

Education

Associates Degree

Tools

CRM software

Telephony systems

Microsoft Office Suite

Job description

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills and a commitment to service excellence. The role focuses on reviewing, analyzing, and documenting sensitive information while ensuring accuracy and confidentiality.

Remote position, but candidates must reside within the EL, Paso, TX or nearby cities. The duties include handling calls, reporting in government systems, training CSRs, and researching data sources, in a fast-paced environment.