Remote Senior Amazon Connect Engineer (AWS CCaaS)

Cognizant Technology Solutions Corporation

Blaine (MN)

Remote

USD 100,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + Paid Time Off

401(k) plan and contributions

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Senior Amazon Connect Engineer (AWS CCaaS) to develop, enhance, and support contact-center applications built on Amazon Connect and AWS serverless technologies. You will work with architects, product owners, and cloud engineers to deliver reliable, scalable automation solutions.

The role requires 5+ years in software development or cloud engineering, with strong AWS experience and L2/L3 production support.

Qualifications

5+ years in software development, application support, or cloud engineering with hands-on AWS apps.
Strong experience with Amazon Connect / AWS CCaaS including contact flows, routing and integrations.
Proficiency in Python and developing integrations using REST APIs and AWS SDKs.
Hands-on with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, IAM.
Experience providing L2/L3 production support in enterprise environments.

Responsibilities

Support and enhance Amazon Connect and AWS-based contact center apps, ensuring high availability.
Troubleshoot complex production issues across apps, integrations, APIs, and cloud services; drive RCA.
Design and implement enhancements using AWS services and React/Node.js; automate where possible.
Monitor production environments, analyze logs/metrics, and pursue service improvements.
Participate in Agile delivery processes including sprint planning, development, testing, and deployments.