CCaaSAWS ConnectSenior Engineer

Objectways Technologies Llc; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

Objectways Technologies Llc is seeking a CCaaS-AWS Connect Senior Engineer for a contract position in Phoenix, AZ. This role involves designing and maintaining cloud-based contact center systems using AWS Connect. Key responsibilities include software development, infrastructure management, and implementing cloud solutions. Applicants must have experience in Agile development, CI/CD practices, and strong leadership skills. Excellent communication abilities are crucial for collaboration across diverse teams, ensuring efficient and secure cloud environments.

Qualifications

• Experience with Agile development and CI/CD tools.
• Expertise in automated release management with GitHub Actions.
• Strong background in architectural design and modeling complex systems.
• Knowledge of data structures and algorithms.
• Excellent written communication and documentation abilities.
• Strong understanding of cloud security and encryption.
• Proactively identify improvement opportunities.
• Strong leadership and communication skills across technical and non-technical teams.

Responsibilities

• Design, develop, and maintain CCaaS systems using AWS Connect.
• Conduct software development and infrastructure management.
• Implement cloud solutions and manage database administration.
• Optimize systems and collaborate with cross-functional teams.

Skills

Agile development

Continuous Integration

Continuous Delivery

DevOps

Automated release management

Architectural design

Data structures

Cloud security architecture

Leadership skills

Job description

Role Description

We are seeking a CCaaS-AWS Connect‑Senior Engineer for a contract position, working on‑site in Phoenix, AZ. In this role, you will design, develop, and maintain cloud‑based contact center as a service (CCaaS) systems using AWS Connect. Daily responsibilities include software development, infrastructure management, implementing cloud solutions, database administration, and system optimization. You will collaborate with cross‑functional teams to ensure the delivery of efficient and secure cloud environments while identifying opportunities for system improvements.

Qualifications

• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
• Experience with automated release management using GitHub Actions.
• Experience in architectural design and modeling should possess strong skills in designing and modeling complex systems and architectures.
• Good understanding of data structures, algorithms, and design patterns.
• Great written communication and documentation abilities.
• Strong understanding of cloud security architecture and Encryption and OAuth.
• Looks proactively beyond the obvious for continuous improvement opportunities.
• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.