Remote Senior Application Support Technician — Salesforce & Jira

Sunrun Inc.; San Luis Obispo (CA); Remote; USD 47,000 - 56,000; Full time

Job summary

Sunrun is seeking a Staff-Level Application Support Technician to deliver expert-level Salesforce support, coordinate Jira and ServiceNow workflows, and partner with development teams to drive reliable, scalable systems. You will document processes, monitor key applications, manage incidents, and mentor junior staff in a fast-paced environment aligned with Sunrun’s values and mission.

The role is primarily remote with occasional visits to local offices or headquarters as needed to support

Qualifications

• Advanced Salesforce knowledge with configurations and integrations.
• Excellent collaboration with cross-functional teams and developers.
• Strong documentation and communication skills.

Responsibilities

• Advanced Salesforce Support: troubleshoot, configure, and resolve issues.
• Jira & ServiceNow Management: track issues and manage workflows.
• Collaboration with Development Teams: communicate issues and improvements.
• Process Documentation: create clear, detailed SOPs and runbooks.
• Incident Management: prioritize and resolve incidents per SLA.
• Communication and Stakeholder Engagement: liaison between tech and business.
• System Monitoring and Maintenance: ensure uptime and performance.
• Continuous Improvement: identify process/tooling enhancements.
• Mentoring and Coaching: guide junior technicians.

Skills

Salesforce knowledge

Cross-functional collaboration

Strong communication

Problem solving

Adaptability

Education

Salesforce Admin Certification

Tools

Jira

ServiceNow

Job description

Sunrun is seeking a Staff-Level Application Support Technician to deliver expert-level Salesforce support, coordinate Jira and ServiceNow workflows, and partner with development teams to drive reliable, scalable systems. You will document processes, monitor key applications, manage incidents, and mentor junior staff in a fast-paced environment aligned with Sunrun’s values and mission.

The role is primarily remote with occasional visits to local offices or headquarters as needed to support