Staff Desktop Support Representative

Sunrun Inc.

Utah

Hybrid

USD 72,000 - 86,000

Full time

6 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Stock Purchase Plan

Paid Vacations

Paid Time Off

Employee Discounts

Education Programs

Donation Matching

Volunteer Hours

Job summary

Sunrun Inc. is seeking a Staff-Level Application Support Technician to provide expert Salesforce support, coordinate Jira/ServiceNow workflows, and collaborate with development teams. The role emphasizes documentation, incident management, and proactive system monitoring.

The ideal candidate demonstrates strong communication, problem solving, and adaptability in a fast-paced environment, with remote work primarily and occasional on-site visits to support team activities.

Qualifications

Advanced Salesforce knowledge with configurations and integrations.

Responsibilities

Advanced Salesforce Support: provide expert-level support for Salesforce applications, troubleshooting, configuration, and issue resolution.
Jira & ServiceNow Management: track issues, manage workflows, and ensure timely resolution of incidents.
Collaboration with Development Teams: work with developers to communicate issues and address efficiently, provide input on system improvements.
Process Documentation: document application support processes, workflows, and troubleshooting procedures.
Incident Management: prioritize and resolve requests per SLAs.
Communication & Stakeholder Engagement: liaise between technical teams and business users to ensure effective communication.
System Monitoring & Maintenance: monitor key systems for performance and uptime.
Continuous Improvement: identify improvements in support processes and tools.
Mentoring & Coaching: guide junior technicians and team members.

Skills

Salesforce Support

Jira

ServiceNow

Documentation

Collaboration

Communication

Problem Solving

Adaptability

Tools

Salesforce

Jira

ServiceNow

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on‑site attendance is required, making these times purposeful and rewarding.

We are seeking a highly skilled and experienced Staff‑Level Application Support Technician to join our team. The ideal candidate will have advanced knowledge of Salesforce, experience with Jira and ServiceNow, and a strong ability to collaborate with development teams. You will be responsible for providing high‑level application support, documenting processes, and ensuring seamless communication between teams. This role requires excellent problem‑solving skills, technical expertise, and the ability to work in a fast‑paced environment. The ideal candidate embodies Sunrun’s values of Integrity, Courage, Passion, Curiosity, Impact, and being Human Centered.

Key Responsibilities

Advanced Salesforce Support: Provide expert‑level support for Salesforce applications, including troubleshooting, configuration, and issue resolution.
Jira & ServiceNow Management: Utilize Jira and ServiceNow to track issues, manage workflows, and ensure timely resolution of application‑related incidents.
Collaboration with Development Teams: Work closely with development teams to ensure that support issues are clearly communicated and addressed efficiently. Provide input on system improvements and elevate critical issues as needed.
Process Documentation: Develop and maintain detailed documentation of application support processes, workflows, and troubleshooting procedures to ensure consistency and knowledge sharing within the team.
Incident Management: Manage and prioritize incoming support requests, ensuring that issues are resolved in a timely manner according to SLAs.
Communication and Stakeholder Engagement: Act as a liaison between technical teams, business users, and stakeholders to ensure effective communication and resolution of application issues. Clearly articulate technical information to non‑technical users.
System Monitoring and Maintenance: Proactively monitor key application systems, ensuring optimal performance and uptime.
Continuous Improvement: Identify areas for improvement in current support processes and tools, contributing to the overall efficiency of the application support function.
Mentoring and Coaching: Providing guidance, mentorship, and coaching to junior technicians and team members, helping them grow and develop their technical skills, improve their problem‑solving capabilities, and grow within their roles and within the team.

Requirements

Advanced Salesforce Knowledge: Proven experience supporting Salesforce, with a deep understanding of its functionality, configurations, and integrations.
Jira Experience: Proficient in Jira for issue tracking, workflow management, and collaboration with developers teams.
ServiceNow Experience: Hands‑on experience with ServiceNow for ticketing, incident management, and service delivery.
Strong Documentation Skills: Ability to create clear, detailed process and procedure documentation for internal use and knowledge sharing.
Collaborative Mindset: Comfortable working closely with developers and cross‑functional teams to resolve application issues.
Excellent Communication Skills: Ability to communicate effectively with both technical and non‑technical stakeholders, ensuring clarity in issue resolution and support processes.
Problem‑Solving Skills: Strong analytical skills with a proactive approach to troubleshooting and resolving application issues.
Adaptability: Ability to work in a fast‑paced environment, handling multiple priorities and adapting to changing needs.

Preferred Qualifications

Salesforce Admin Certification or equivalent experience.
Experience with other cloud‑based applications and integration platforms.
Familiarity with Agile methodologies and working in development‑driven environments.

Starting salary/wage for this opportunity: 34.49 to 41.39

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements.

If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.

Learn more here: EEO | Sunrun

Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow.

Perks & Benefits