Remote Senior App Support Technician - Salesforce & ITSM

Sunrun Inc.; Utah; Hybrid; USD 72,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Stock Purchase Plan

Paid Vacations

Paid Time Off

Employee Discounts

Education Programs

Donation Matching

Volunteer Hours

Job summary

Sunrun Inc. is seeking a Staff-Level Application Support Technician to provide expert Salesforce support, coordinate Jira/ServiceNow workflows, and collaborate with development teams. The role emphasizes documentation, incident management, and proactive system monitoring.

The ideal candidate demonstrates strong communication, problem solving, and adaptability in a fast-paced environment, with remote work primarily and occasional on-site visits to support team activities.

Qualifications

• Advanced Salesforce knowledge with configurations and integrations.

Responsibilities

• Advanced Salesforce Support: provide expert-level support for Salesforce applications, troubleshooting, configuration, and issue resolution.
• Jira & ServiceNow Management: track issues, manage workflows, and ensure timely resolution of incidents.
• Collaboration with Development Teams: work with developers to communicate issues and address efficiently, provide input on system improvements.
• Process Documentation: document application support processes, workflows, and troubleshooting procedures.
• Incident Management: prioritize and resolve requests per SLAs.
• Communication & Stakeholder Engagement: liaise between technical teams and business users to ensure effective communication.
• System Monitoring & Maintenance: monitor key systems for performance and uptime.
• Continuous Improvement: identify improvements in support processes and tools.
• Mentoring & Coaching: guide junior technicians and team members.

Skills

Salesforce Support

Jira

ServiceNow

Documentation

Collaboration

Communication

Problem Solving

Adaptability

Tools

Salesforce

Jira

ServiceNow

Job description

Sunrun Inc. is seeking a Staff-Level Application Support Technician to provide expert Salesforce support, coordinate Jira/ServiceNow workflows, and collaborate with development teams. The role emphasizes documentation, incident management, and proactive system monitoring.

The ideal candidate demonstrates strong communication, problem solving, and adaptability in a fast-paced environment, with remote work primarily and occasional on-site visits to support team activities.