Senior App Support Tech - Salesforce & Jira (Remote)

Sunrun Inc.; Northern (KY); Hybrid; USD 5,002,000 - 6,002,000; Full time

Job summary

Sunrun Inc. is seeking a Staff-Level Application Support Technician to deliver expert Salesforce support, configure and troubleshoot, and coordinate with Jira and ServiceNow to track incidents. The role emphasizes collaboration with development teams in a predominantly remote setting.

You will document processes, monitor systems for performance, and mentor junior staff in a fast-paced environment with occasional on-site visits as needed.

Qualifications

• Advanced Salesforce knowledge, configurations, and integrations.
• Proficient in Jira for issue tracking and workflows.
• Hands-on ServiceNow experience for ticketing and incident management.
• Clear, detailed process documentation for internal use.
• Collaborative with developers and cross-functional teams.
• Strong communication with technical and non-technical stakeholders.
• Proactive troubleshooting and system monitoring.
• Able to adapt in a fast-paced environment.

Responsibilities

• Provide expert Salesforce support including troubleshooting and configuration.
• Manage Jira & ServiceNow to track issues and ensure timely resolution.
• Collaborate with development teams to communicate issues and improvements.
• Document support processes, workflows, and troubleshooting steps.
• Prioritize and manage incoming incidents per SLAs.
• Act as liaison between technical teams and business users.
• Monitor key application systems for performance and uptime.
• Mentor junior technicians and coach the team.

Skills

Advanced Salesforce Knowledge

Jira Experience

ServiceNow Experience

Documentation Skills

Collaborative Mindset

Excellent Communication Skills

Problem-Solving Skills

Adaptability

Tools

Salesforce

Jira

ServiceNow

Job description

Sunrun Inc. is seeking a Staff-Level Application Support Technician to deliver expert Salesforce support, configure and troubleshoot, and coordinate with Jira and ServiceNow to track incidents. The role emphasizes collaboration with development teams in a predominantly remote setting.

You will document processes, monitor systems for performance, and mentor junior staff in a fast-paced environment with occasional on-site visits as needed.