Remote Senior App Support (Salesforce/Jira/ServiceNow)

Sunrun Inc.; Lehi (UT); Hybrid; USD 72,000 - 86,000; Full time

Job summary

Sunrun Inc. is seeking a highly skilled Staff-Level Application Support Technician to join its team. You will provide advanced Salesforce support, oversee Jira and ServiceNow workflows, and collaborate with development teams to resolve complex incidents.

You will document processes, manage incidents per SLAs, mentor junior staff, and communicate clearly with both technical and non-technical stakeholders. This role is primarily remote with occasional onsite sessions and requires strong

Qualifications

• Advanced Salesforce knowledge with configurations and integrations.
• Strong Jira experience for issue tracking and workflows.
• Hands-on ServiceNow experience for ticketing and incidents.
• Ability to document processes and share knowledge across teams.
• Collaborative mindset with developers and cross-functional teams.
• Excellent communication with technical and non-technical stakeholders.
• Proactive troubleshooting and strong analytical skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Advanced Salesforce support and troubleshooting.
• Jira & ServiceNow management and incident resolution.
• Collaborate with development teams to communicate issues and improvements.
• Create detailed process documentation for internal use.
• Manage incidents with SLAs and prioritize requests.
• Communicate clearly with stakeholders and users.
• Monitor systems for performance and uptime.
• Identify opportunities to improve support processes and tools.
• Mentor junior technicians and contribute to team growth.

Skills

Advanced Salesforce knowledge

Jira experience

ServiceNow experience

Documentation skills

Collaborative mindset

Communication skills

Problem solving

Adaptability

Education

Salesforce Admin Certification

Tools

Salesforce

Jira

ServiceNow

Job description

Sunrun Inc. is seeking a highly skilled Staff-Level Application Support Technician to join its team. You will provide advanced Salesforce support, oversee Jira and ServiceNow workflows, and collaborate with development teams to resolve complex incidents.

You will document processes, manage incidents per SLAs, mentor junior staff, and communicate clearly with both technical and non-technical stakeholders. This role is primarily remote with occasional onsite sessions and requires strong