Remote Senior AI Workflow & Systems Designer

CSAA; Pennsylvania; Remote; USD 144,000 - 161,000; Full time

Benefits offered by this job

Remote-first culture

Flexible workplace

Equal opportunity employer

Job summary

CSAA Insurance Group (CSAA IG) is seeking a senior AI Workflow & Systems Designer to partner with business and technology teams. You will lead discovery, define how people and AI collaborate, and translate needs into implementation-ready designs.

You will drive end-to-end systems of work, connect front-stage experiences with backstage processes, data, and controls, and anoint repeatable enterprise design practices across multiple initiatives.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems and create design artifacts such as systems-of-work blueprints and service blueprints.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across business units and technology teams.
• Facilitate workshops and working sessions to move multi-functional teams from ambiguity to aligned decisions.
• Translate business needs into implementation-ready designs and artifacts.
• Partner with business leaders to ensure solutions align with enterprise standards and deliver measurable value.

Skills

AI fluency

Human-AI interaction

Workflow design

Communication

Visualization

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group (CSAA IG) is seeking a senior AI Workflow & Systems Designer to partner with business and technology teams. You will lead discovery, define how people and AI collaborate, and translate needs into implementation-ready designs.

You will drive end-to-end systems of work, connect front-stage experiences with backstage processes, data, and controls, and anoint repeatable enterprise design practices across multiple initiatives.