Remote Senior AI Support Automation Engineer

samsara; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health coverage

Parental leave

Professional development stipend

Job summary

Samsara is seeking a senior engineer for the Post-Sales Systems team to build AI agents and automation tooling that streamline customer support workflows. You will own end-to-end delivery inside an internal AI Hub and Zendesk, partnering with Support leadership to turn pain points into scalable automation.

You will design, implement, and scale AI agent capabilities, integrate with internal data systems, and champion best practices across the development lifecycle.

Qualifications

• Hands-on experience building and shipping AI-powered agents and automation tooling for support or similar environments.
• Proficiency with prompt engineering and context engineering, and practical knowledge of RAG patterns.
• Experience integrating AI agents with Zendesk and internal knowledge and data systems.
• Strong software development fundamentals, including testing, CI/CD, and observability.

Responsibilities

• Design, build, and scale AI agents to automate support workflows and reduce handling time.
• Own and evolve custom automation tooling used by the Support organization.
• Apply prompt engineering and RAG techniques to improve agent accuracy and reliability.
• Build integrations between AI agents, Zendesk, and internal knowledge/data systems.
• Collaborate with Support leadership and Post-Sales Systems engineers to turn workflow gaps into capabilities.
• Promote code quality, testing, CI/CD, and observability in AI application development.

Skills

AI agents

Prompt engineering

RAG patterns

Zendesk integration

CI/CD

Observability

Collaboration

Software fundamentals

Tools

Zendesk

Knowledge base systems

CI/CD pipelines

Job description

Samsara is seeking a senior engineer for the Post-Sales Systems team to build AI agents and automation tooling that streamline customer support workflows. You will own end-to-end delivery inside an internal AI Hub and Zendesk, partnering with Support leadership to turn pain points into scalable automation.

You will design, implement, and scale AI agent capabilities, integrate with internal data systems, and champion best practices across the development lifecycle.