Applied AI Engineer, Customer Success (Remote)

Samsara Inc.; Dallas (TX); Remoto; USD 140.000 - 190.000; Tempo pieno

Descrizione del lavoro

Samsara is seeking an embedded AI Engineer in the Commercial Customer Success team to design, build, test, deploy, and maintain customer-facing AI agents. You will own the full lifecycle from prototyping prompts to production, ensuring agents deliver real value, stay reliable, and adapt as playbooks evolve.

This role emphasizes collaboration with cross-functional teams and a growth, customer-first mindset. You’ll work on integrating with platforms like Salesforce, ensure scalable architectures,

Competenze

• Experience building AI agents for customer success.
• Strong Python coding and testing skills.
• Ability to design prompts and agent workflows.
• Experience deploying and monitoring production AI systems.

Mansioni

• Build agent architectures, write prompts, integrate with external systems, and maintain clean code.
• Define success criteria and evaluation frameworks for agent performance and reliability.
• Own deployment, versioning, and rollback plans for each agent in production.
• Monitor agent performance, latency, and outcomes to detect drift and improve results.
• Maintain and iterate agents as product and playbooks evolve.
• Champion Samsara's customer-centric culture and collaborative team practices.

Conoscenze

Python

Prompt design

Production monitoring

CS alignment

Strumenti

Salesforce

APIs

Cloud services

Descrizione del lavoro

Samsara is seeking an embedded AI Engineer in the Commercial Customer Success team to design, build, test, deploy, and maintain customer-facing AI agents. You will own the full lifecycle from prototyping prompts to production, ensuring agents deliver real value, stay reliable, and adapt as playbooks evolve.

This role emphasizes collaboration with cross-functional teams and a growth, customer-first mindset. You’ll work on integrating with platforms like Salesforce, ensure scalable architectures,