Remote Senior Account Manager - Health Plans & Strategy

Navitus; Des Moines (IA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

PTO 20 days

Parental leave 4 weeks

9 holidays

401K company match

Adoption assistance

FSA

Education assistance

Referral bonus program

Job summary

Navitus Health Solutions in Des Moines, IA is seeking a Sr. Account Manager to lead key client relationships and operational ownership for complex accounts. You will coordinate with internal teams and external partners to design and implement benefit solutions, while driving client satisfaction and renewals.

The role emphasizes advisory support, program compliance, and cross-functional collaboration to deliver best-in-class service. Travel may be required; remote-friendly environment.

Qualifications

• Bachelor’s degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Develops trusted advisor relationships with existing customers to enhance retention.
• Supports complex, high-profile and strategic books of business.
• Collaborates with internal stakeholders and external vendor partners for best-in-class service and solutions.
• Facilitates client meetings to advise and advance resolution of open items and provide updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and guides implementation.
• Analyzes new or revised client requirements for feasibility and accuracy.
• Makes decisions regarding resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewals in partnership with Account Executive and Clinical Account Executive.
• Executes regular account maintenance such as reporting and open enrollment support.
• May require travel outside of normal business hours.
• Other duties as assigned.

Skills

Account management

Customer service

Relationship building

Communication

Compliance

Education

Bachelor's degree

Tools

Salesforce

CRM software

Job description

Navitus Health Solutions in Des Moines, IA is seeking a Sr. Account Manager to lead key client relationships and operational ownership for complex accounts. You will coordinate with internal teams and external partners to design and implement benefit solutions, while driving client satisfaction and renewals.

The role emphasizes advisory support, program compliance, and cross-functional collaboration to deliver best-in-class service. Travel may be required; remote-friendly environment.