Remote Senior Account Associate - Commercial Lines

Insurance Office of America; New Hampshire; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid time off

Job summary

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to support account teams, producers, and clients. The role emphasizes service, policy management, renewals, and coordination across carriers, with remote work options within Eastern and Central time zones.

Ideal candidates have 3+ years of insurance customer service, knowledge of brokerage processes, an active license (CISR preferred), and proficiency in MS Office.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active license required; CISR preferred.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Direct day-to-day activities and workflow of Team Support and Account staff.
• Track policy expirations and ensure renewals on time.
• Process endorsements, audits, cancellations, reinstatements, and policy documents.
• Support new and renewal business: gather underwriting info and submissions.
• Review contracts to ensure proper coverages.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier platforms.
• Monitor activity and suspense for timely completion.
• Communicate workload status with the account team.
• Deliver proactive service and respond quickly to requests.
• Stay updated on company policies and procedures.
• Champion IOA values with integrity and leadership.

Skills

Customer service

Account management

Communication

Analytical skills

Attention to detail

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to support account teams, producers, and clients. The role emphasizes service, policy management, renewals, and coordination across carriers, with remote work options within Eastern and Central time zones.

Ideal candidates have 3+ years of insurance customer service, knowledge of brokerage processes, an active license (CISR preferred), and proficiency in MS Office.