Remote Senior Account Associate - Commercial Lines

Insurance Office of America; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and time off

401K with employer match

Professional growth opportunities

Supportive culture

Job summary

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines to support account teams and producers. You will manage renewals, endorsements, pricing, and proposals while ensuring compliance and high-quality service across a client portfolio.

The role emphasizes teamwork, strong communication, and ongoing process improvement, with remote work options within Eastern and Central time zones.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CISR designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Track policy expirations and ensure renewals are processed accurately and on time.
• Handle policy endorsements, audits, cancellations, and related paperwork.
• Support new and renewal business with client research, submissions, and proposals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency systems and carrier/vendor platforms for data accuracy.
• Communicate workload status and issues with the team.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and procedures.
• Champion IOA values and demonstrate integrity and leadership.

Skills

Customer service

Insurance knowledge

Licensing

Problem solving

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines to support account teams and producers. You will manage renewals, endorsements, pricing, and proposals while ensuring compliance and high-quality service across a client portfolio.

The role emphasizes teamwork, strong communication, and ongoing process improvement, with remote work options within Eastern and Central time zones.