Remote Senior Account Associate - Commercial Lines

Insurance Office of America; Sanford (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

401K with employer match

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America is hiring a Senior Account Associate for Commercial Lines. The role supports the account team, producer, and assigned clients, ensuring accurate policy management, renewals, and timely processing while upholding service standards and minimizing liability from errors.

Remote work with onsite as needed within the policy frame. The candidate will manage day-to-day account activities, collaborate with the team, and contribute to client satisfaction through proactive

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing, CISR preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead day-to-day activities of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, reinstatements, and related paperwork.

Skills

Customer service

Insurance knowledge

MS Office

Communication

Education

CISR certification preferred

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America is hiring a Senior Account Associate for Commercial Lines. The role supports the account team, producer, and assigned clients, ensuring accurate policy management, renewals, and timely processing while upholding service standards and minimizing liability from errors.

Remote work with onsite as needed within the policy frame. The candidate will manage day-to-day account activities, collaborate with the team, and contribute to client satisfaction through proactive