Remote Self-Pay Collections Specialist

Surgery Partners; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with employer"s

Life Insurance

PTO

401(k) retirement plan with a company"

Job summary

Surgery Partners is seeking a Self-Pay Collector to manage patient payment plans, collect balances, and assist patients with payment-related inquiries. The role emphasizes exceptional customer service, collaboration with internal teams, and accurate account management to ensure timely collection of payments.

Responsibilities include maintaining and revising payment plans, contacting patients not on plans, answering calls, and upholding professional communication with patients and colleagues in a

Qualifications

• High school diploma required.
• Two years of verifiable medical collections experience preferred.
• Knowledge of healthcare billing, collections, and patient financial responsibility.
• Knowledge of HIPAA requirements and applicable collection regulations.
• Strong customer service and communication skills.
• Effective problem-solving and negotiation skills to resolve account balances.
• Ability to maintain professionalism and empathy when discussing financial obligations with patients.
• Ability to prioritize, manage, and accurately document a high volume of accounts.

Responsibilities

• Maintain payment plans, including revising plans after insurance payments, following up with patients with declined payments, setting up new payment plans, auditing plans timely to keep them up to date.
• Assist in monthly contacting of patients with accounts that are not on payment plans to collect payment.
• Answer incoming calls to assist patients with payments, with the setting up of a payment plan, or other inquiries and forwarding information to gain resolution.
• Maintain professional decorum in communication with patients and colleagues.

Skills

Customer service

Communication

Negotiation

Problem-solving

Documentation

HIPAA knowledge

Education

High school diploma

Medical collections experience

HIPAA knowledge

Tools

None

Job description

Surgery Partners is seeking a Self-Pay Collector to manage patient payment plans, collect balances, and assist patients with payment-related inquiries. The role emphasizes exceptional customer service, collaboration with internal teams, and accurate account management to ensure timely collection of payments.

Responsibilities include maintaining and revising payment plans, contacting patients not on plans, answering calls, and upholding professional communication with patients and colleagues in a