Remote Patient Billing & Collections Specialist

Sherloq Solutions; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

Sherloq Solutions is seeking a Remote Billing/Collections Associate to discuss patient responsibilities after insurance or self-pay balances, verify coverages, and provide information on balances while maintaining HIPAA confidentiality.

The role entails contacting customers with overdue accounts, negotiating payment plans, and resolving billing issues, all while meeting performance goals in a HIPAA-compliant environment.

Qualifications

• High school diploma or equivalent.
• 1 year customer service or collections experience preferred.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite.

Responsibilities

• Contact customers with overdue accounts and negotiate payment plans.
• Resolve billing issues and customer complaints.
• Comply with HIPAA and state consumer protection laws.
• Record notes and update account status in the FACS system.
• Meet or exceed daily, weekly and monthly performance goals.

Skills

Verbal communication

Written communication

Negotiation

Customer service

Problem solving

Stress management

Adaptability

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sherloq Solutions is seeking a Remote Billing/Collections Associate to discuss patient responsibilities after insurance or self-pay balances, verify coverages, and provide information on balances while maintaining HIPAA confidentiality.

The role entails contacting customers with overdue accounts, negotiating payment plans, and resolving billing issues, all while meeting performance goals in a HIPAA-compliant environment.