Senior Network Engineer - Remote Escalations Lead

Black-Mountain-Dynamics; Mountain View (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

401(k) retirement plan with company-mp

Professional development opportunities

Paid time off and holidays

Flexible work arrangements

Job summary

Black Mountain Dynamics seeks a Senior Network Engineer for a remote-first role with client-site support in Pacific Time. You will own the hardest escalations, lead security response, mentor Tier 1/2 engineers, and raise the technical bar across network, identity, and endpoint environments.

You will design, deploy, and operate LAN/WAN, VPN, firewalls, and monitoring, while guiding incident response and continuous improvement for client environments.

Qualifications

• 5+ years of experience configuring, supporting, and troubleshooting enterprise or MSP/MSSP environments.
• Education: Bachelor's or Master's degree in Networking, Cybersecurity, Computer Science or a related field.
• Experience with network architecture, deployment, and troubleshooting across LAN, WAN, WLAN, VPN, firewalls, switching, VLANs, NAT/PAT, and wireless.
• Experience with JumpCloud, Microsoft 365, Google Workspace, SSO/SAML, SCIM, and MDM.
• Strong working knowledge of monitoring and alerting tools such as PRTG, Unimus, SIEM platforms.

Responsibilities

• Own highest-complexity escalations across network, security, identity, endpoint, SaaS, monitoring, and infrastructure issues.
• Lead troubleshooting for complex, recurring, architectural, or security-sensitive issues, ensuring root cause and prevention.
• Mentor Tier 1 and Tier 2 engineers and improve documentation and standards.
• Lead network deployments, client buildouts, site changes, and modernization efforts.
• Coordinate incident response for critical security events, including stabilization and follow-up prevention.
• Review firewall policies and network changes, provide senior sign-off for high-risk work.

Skills

Network engineering

Security

Escalations

Technical leadership

Tools

PRTG

Unimus

HaloPSA

Hudu

Job description

Black Mountain Dynamics seeks a Senior Network Engineer for a remote-first role with client-site support in Pacific Time. You will own the hardest escalations, lead security response, mentor Tier 1/2 engineers, and raise the technical bar across network, identity, and endpoint environments.

You will design, deploy, and operate LAN/WAN, VPN, firewalls, and monitoring, while guiding incident response and continuous improvement for client environments.