Remote Security SaaS Customer Success Manager

Nelnet; Burleson (TX); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA and FSA

401K/student loan repayment

Life insurance & AD&D insurance

employee assistance program

employee stock purchase program

tuition reimbursement

performance-based incentive pay

short- and long-term disability

a robust wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle and ensure measurable outcomes from our SaaS platform and consulting services. The role focuses on compliance achievement, security posture improvement, and sustained platform adoption, acting as the primary client advocate across cross-functional teams.

Candidates must be authorized to work in the United States, as we cannot sponsor visas.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
• Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
• Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
• Facilitate executive-level business reviews that communicate progress, insights, and value delivered.
• Serve as the primary strategic point of contact for clients, building trusted and long-term relationships.
• Coordinate cross-functional delivery with internal teams to ensure timely, high-quality execution of client engagements.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify potential expansion opportunities and partner with Sales by providing contextual client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business/Project Management/Information Security or related field

PCIP certification within 12 months

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle and ensure measurable outcomes from our SaaS platform and consulting services. The role focuses on compliance achievement, security posture improvement, and sustained platform adoption, acting as the primary client advocate across cross-functional teams.

Candidates must be authorized to work in the United States, as we cannot sponsor visas.