Remote Seasonal Retail Service Agent

Mattel; Wisconsin; Remote; USD 19,000 - 22,000; Part time

Job summary

American Girl, a premium brand and subsidiary of Mattel, is hiring Seasonal Retail Service Agents for peak season. This fully remote, work-from-home role supports customers by phone and email, handling inquiries, orders, and service-related concerns from Wisconsin or Illinois addresses.

You'll complete a mandatory virtual training of up to 10 days (25–40 hours/week). After training, schedules vary between 4 and 20 hours per week with potential increases during holidays, requiring reliability and

Qualifications

• High school diploma or GED is required.
• 1–2 years of customer service experience preferred.
• Must be able to attend mandatory virtual training for up to 10 days.

Responsibilities

• Provide high-quality customer service via phone and email.
• Assist with retail experiences, product inquiries, orders and service concerns.
• Strive for first-contact resolution while protecting confidential information.
• Document interactions accurately in company systems.

Skills

Customer service

Call center experience

Typing 30 WPM

Windows proficiency

Education

High school diploma or GED

Tools

CRM software

Email systems

Job description

American Girl, a premium brand and subsidiary of Mattel, is hiring Seasonal Retail Service Agents for peak season. This fully remote, work-from-home role supports customers by phone and email, handling inquiries, orders, and service-related concerns from Wisconsin or Illinois addresses.

You'll complete a mandatory virtual training of up to 10 days (25–40 hours/week). After training, schedules vary between 4 and 20 hours per week with potential increases during holidays, requiring reliability and