Remote Seasonal Customer Support Specialist

Remote Jobs; Tampa (FL); Remote; USD 21,000 - 22,000; Part time

Job summary

Five Star Solutions is seeking individuals to handle high-quality customer support for holiday orders from fruit baskets to steaks. This BYOD, work-at-home position serves customers across multiple channels and emphasizes a professional, helpful demeanor.

Candidates should have 3-6 months of customer service or call center experience, basic computer skills, and strong communication abilities. Training is provided, with flexible shifts and potential for extension based on performance and business

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center

Basic computer skills

Independent worker

Phone communication

Active listening

Background check

Job description

Five Star Solutions is seeking individuals to handle high-quality customer support for holiday orders from fruit baskets to steaks. This BYOD, work-at-home position serves customers across multiple channels and emphasizes a professional, helpful demeanor.

Candidates should have 3-6 months of customer service or call center experience, basic computer skills, and strong communication abilities. Training is provided, with flexible shifts and potential for extension based on performance and business