Remote Seasonal Customer Support Specialist

Five Star Solutions; Cleveland (OH); Remote; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid training

Temporary position

Job summary

Five Star Solutions is seeking individuals to assist customers with holiday ordering from fruit baskets to steaks. This work-at-home role requires your own equipment and a dedicated workspace, with internet service and a secure setup.

Hours are shifts between 8:00am-10:00pm EST, Mon-Fri with every other weekend, and the position offers paid training and a chance to move to full/part-time based on performance and business needs. Attractive hourly pay and shift differential apply.

Qualifications

• Previous 3-6 months customer service or customer support experience preferred.
• Previous 3-6 months call center or office background experience a plus.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner.
• Address customer questions and concerns on all products and services through phone, email and/or chat.
• Follow communication scripts when handling topics.
• Identify customers' needs and provide solutions or alternatives.

Skills

Phone communication

Active listening

Basic computer skills

Independent work

Verbal communication

Job description

Five Star Solutions is seeking individuals to assist customers with holiday ordering from fruit baskets to steaks. This work-at-home role requires your own equipment and a dedicated workspace, with internet service and a secure setup.

Hours are shifts between 8:00am-10:00pm EST, Mon-Fri with every other weekend, and the position offers paid training and a chance to move to full/part-time based on performance and business needs. Attractive hourly pay and shift differential apply.