Remote Seasonal Customer Service Pro | Help & Resolve

Williams-Sonoma, Inc.; Wichita (KS); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discounts up to 40% off most

Bonuses for top performers

Training and coaching

Early conversion to regular status

Job summary

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives to work from home with opportunities across multiple states. You will assist customers with orders, questions, concerns, and solutions during a busy holiday season, serving as the voice of the company.

This role offers training and support, employee discounts up to 40% off most products, bonuses for top performers, and potential early conversion to regular status based on business needs and performance.

Qualifications

• 1+ years of customer service experience preferred (retail, call center, hospitality or related).
• Strong communication skills and ability to de-escalate concerns professionally.
• Problem-solving mindset with quick thinking and adaptability.
• Integrity, reliability, and accountability in all interactions.
• Comfort working in a fast-paced environment with performance goals.
• Tech-savvy candidates who can navigate multiple systems.

Responsibilities

• Serve as the first point of contact for customer inquiries by phone or online.
• Listen, show empathy, provide clear resolutions, and handle escalations professionally.
• Take ownership of the customer experience from start to finish.
• Follow up to ensure customer satisfaction and maintain service quality.

Skills

Customer service experience

Strong communication

De-escalation

Problem solving

Integrity and reliability

Multitasking

Tech-savvy

Job description

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives to work from home with opportunities across multiple states. You will assist customers with orders, questions, concerns, and solutions during a busy holiday season, serving as the voice of the company.

This role offers training and support, employee discounts up to 40% off most products, bonuses for top performers, and potential early conversion to regular status based on business needs and performance.