Seasonal Remote Customer Support Specialist

Williams-Sonoma, Inc.; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonuses for top performers

Training and coaching

Early conversion opportunities

Employee discounts

Seasonal work-from-home

Up to 40% off products

Job summary

Williams-Sonoma, Inc. is hiring Seasonal Full-Time Customer Service Representatives to work from home during the holiday season. Remote roles are available in multiple states, including Florida, with opportunities for future regular-status based on performance.

You will be the voice of the brand, assisting customers with orders, questions, and issues, while delivering friendly, efficient service. Training, support, and discounts are offered.

Qualifications

• 1+ years of customer service experience preferred.
• Strong communication skills and the ability to de-escalate concerns professionally.
• Problem-solving mindset with the ability to think quickly and adapt.

Responsibilities

• Serve as the first point of contact for customer inquiries by phone.
• Listen carefully, show empathy, and provide clear, accurate resolutions.
• Handle customer concerns and escalations professionally.
• Create a positive customer experience with every interaction.
• Take ownership of the customer experience from start to finish.

Skills

Customer service

Communication

Problem solving

De-escalation

Job description

Williams-Sonoma, Inc. is hiring Seasonal Full-Time Customer Service Representatives to work from home during the holiday season. Remote roles are available in multiple states, including Florida, with opportunities for future regular-status based on performance.

You will be the voice of the brand, assisting customers with orders, questions, and issues, while delivering friendly, efficient service. Training, support, and discounts are offered.