Remote Seasonal Customer Service Agent — Holiday Support

Williams-Sonoma, Inc.; Montgomery (AL); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts up to 40% off

Training and coaching

Early conversion opportunities

Bonuses for top performers

Job summary

Williams-Sonoma, Inc. is hiring Seasonal Full-Time Customer Service Representatives for remote work. You will be the voice of the brand, handling orders, questions, concerns, and solutions during a busy holiday season from home.

We offer training, coaching, early conversion opportunities, and up to 40% off most products. Join us for a trusted name in retail and a flexible seasonal role with performance-based incentives.

Qualifications

• 1+ years of customer service experience preferred.
• Strong communication skills and the ability to de-escalate concerns professionally.
• Problem-solving mindset with the ability to think quickly and adapt.
• Integrity, reliability, and accountability.
• Comfort working in a fast-paced environment with performance goals.
• Tech-savvy candidates who can navigate multiple systems and multitask efficiently.

Responsibilities

• Serve as the first point of contact for customer inquiries by phone.
• Listen carefully, show empathy, and provide clear, accurate resolutions.
• Handle customer concerns and escalations professionally.
• Create a positive customer experience with every interaction.
• Use critical thinking to troubleshoot issues and offer solutions.
• Approve adjustments, returns, or other resolutions within company guidelines.
• Follow up as needed to ensure customer satisfaction.
• Take ownership of the customer experience from start to finish.

Skills

Customer service

Communication skills

De-escalation

Problem-solving

Integrity & accountability

Fast-paced environment

Tech-savvy

Multitasking

Job description

Williams-Sonoma, Inc. is hiring Seasonal Full-Time Customer Service Representatives for remote work. You will be the voice of the brand, handling orders, questions, concerns, and solutions during a busy holiday season from home.

We offer training, coaching, early conversion opportunities, and up to 40% off most products. Join us for a trusted name in retail and a flexible seasonal role with performance-based incentives.