Remote Seasonal Customer Care Specialist

Williams-Sonoma, Inc.; Raleigh (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Bonuses for top performers

Holiday season training & advancement

Job summary

Williams-Sonoma Inc. is hiring Customer Service Representatives for seasonal full-time roles with remote options in Raleigh, NC. You’ll be the first contact for customers, listening to concerns and delivering empathetic, accurate resolutions.

This position emphasizes problem-solving, integrity, and collaboration with teams to improve service. Training, incentives, and employee discounts are offered during the holiday season.

Qualifications

• 1+ year of customer service experience (retail, call center or hospitality preferred).
• Strong communication skills and ability to de-escalate issues.
• Problem-solving mindset with fast thinking and adaptation.
• Integrity and reliability; handle sensitive information appropriately.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Listen to concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations professionally for smooth resolutions.
• Apply critical thinking to troubleshoot issues and offer solutions.
• Approve adjustments, returns, or other resolutions within guidelines.
• Follow up with customers to ensure satisfaction and solutions.

Skills

Customer service

Phone support

Problem solving

Communication

Dispute resolution

Tools

CRM systems

Job description

Williams-Sonoma Inc. is hiring Customer Service Representatives for seasonal full-time roles with remote options in Raleigh, NC. You’ll be the first contact for customers, listening to concerns and delivering empathetic, accurate resolutions.

This position emphasizes problem-solving, integrity, and collaboration with teams to improve service. Training, incentives, and employee discounts are offered during the holiday season.