Remote Seasonal Customer Advocate

Concentrix

Lincoln (NE)

Remote

USD 21,000 - 23,000

Part time

14 days+

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Benefits offered by this job

Medical/dental/vision insurance

DailyPay option

Paid training

Referral bonus opportunities

Work-from-home convenience

Diversity and inclusion programs

Job summary

Concentrix is hiring a remote Seasonal Customer Service Representative to deliver exceptional customer experiences for a world-renowned brand. This role offers a work-from-home setup, with training and career growth opportunities within a Fortune 500 company and an inclusive culture.

Responsibilities include handling inbound inquiries, resolving basic technical issues, and promoting additional products or services while maintaining high customer satisfaction.

Qualifications

6+ months of customer service experience.
Open availability to work remote.
Proficiency in fast-paced multitasking.
Eagerness to learn new technologies.
Strong computer navigation skills and PC knowledge.
High-speed internet access (no wireless/hotspots).
Must reside in the United States with a valid U.S. address.

Responsibilities

Provide inbound customer support using a call flow guide.
Help customers resolve basic technical issues.
Track, document, and retrieve information in databases.
Offer additional products and/or services.
Deliver expert customer experiences with a smile.

Skills

Customer service

Open availability

Multitasking

Tech-savvy

PC navigation

Reliable internet

Communication

Education

High school diploma or GED

Tools

Databases

Job description

Responsibilities include handling inbound inquiries, resolving basic technical issues, and promoting additional products or services while maintaining high customer satisfaction.

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