Remote Seasonal Customer Care Specialist

Concentrix; Madison (WI); Remote; USD 21,000 - 23,000; Part time

Benefits offered by this job

DailyPay

Paid training

Performance incentives

Referral bonuses

Diversity & inclusion programs

Work-from-home

Job summary

Concentrix is hiring a remote Seasonal Customer Service Representative to deliver exceptional customer experiences for a world-renowned brand. This Fortune 500 company emphasizes an inclusive, people-first culture and values veterans.

Training, tech tools, and ongoing support are provided, with opportunities for growth within the organization. You'll join a diverse, globally distributed team and assist customers using a guided call flow, addressing basic technical issues and documenting

Qualifications

• 6+ months of customer service experience.
• Open availability.
• A high school diploma or GED.
• A quiet, distraction-free environment to work from in your home.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Strong computer navigation skills and PC knowledge.
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter).
• High Speed internet (no wireless/hotspots or satellite) and a smartphone.
• Must reside in the United States and have a valid U.S. address for residence.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences…with a smile.

Skills

Customer service

Availability

Multitasking

PC navigation

Education

High school diploma or GED

Job description

Concentrix is hiring a remote Seasonal Customer Service Representative to deliver exceptional customer experiences for a world-renowned brand. This Fortune 500 company emphasizes an inclusive, people-first culture and values veterans.

Training, tech tools, and ongoing support are provided, with opportunities for growth within the organization. You'll join a diverse, globally distributed team and assist customers using a guided call flow, addressing basic technical issues and documenting