Remote Seasonal Customer Care Specialist

Concentrix; Lansing (MI); Teletrabalho; USD 21 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

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Paid training and incentives

Referral bonus opportunities

Diversity and inclusion programs

Resumo da oferta

Concentrix is seeking a remote Seasonal Customer Service Representative to join our award-winning One Concentrix team. You will deliver exceptional customer experiences for one of the world’s best-known brands and grow within a Fortune 500 company with an inclusive culture.

As a remote Seasonal CSR, you’ll work with a diverse global team to support customers, resolve issues, and promote thoughtful solutions while benefiting from comprehensive training and growth opportunities.

Qualificações

• 6+ months of customer service experience.
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Responsabilidades

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Conhecimentos

Customer service

Open availability

Fast-paced multitasking

Willingness to learn

PC navigation

Home workstation

Reliable internet

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Concentrix is seeking a remote Seasonal Customer Service Representative to join our award-winning One Concentrix team. You will deliver exceptional customer experiences for one of the world’s best-known brands and grow within a Fortune 500 company with an inclusive culture.

As a remote Seasonal CSR, you’ll work with a diverse global team to support customers, resolve issues, and promote thoughtful solutions while benefiting from comprehensive training and growth opportunities.