Remote SDM: Cybersecurity & Customer Success

SkyeBiz

Washington (District of Columbia)

Remote

USD 110,000 - 130,000

Full time

3 days ago

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Job summary

SkyeBiz, a remote-first cyber security services firm, is seeking a Service Delivery Manager to own relationships with a portfolio of enterprise clients. You will partner with SOC, engineering, and sales teams to ensure exceptional service delivery and long-term retention.

The role emphasizes client-facing leadership, ITIL-driven operations, and strategic guidance to translate technical delivery into business value.

Qualifications

Experience in service delivery, customer success, account management or managed services.
Strong client-facing and stakeholder management skills.
ITIL knowledge and experience with SLAs and service performance.
Understanding of cyber security, managed services or technology delivery environments.
Excellent communication and relationship-building abilities.
Commercial awareness with a customer-first mindset.
Ability to manage multiple clients, competing priorities and escalations.

Responsibilities

Managing a portfolio of enterprise cyber security clients.
Leading monthly service reviews and executive stakeholder engagements.
Acting as the primary escalation point for major service issues and security incidents.
Driving SLA performance and continual service improvement initiatives.
Providing strategic guidance and translating technical delivery into business value.
Identifying opportunities to expand and enhance client services.
Working closely with SOC, engineering, sales and delivery teams to ensure exceptional customer outcomes.