Strategic CSM — Cybersecurity & Compliance (Remote)

CyberSheath Services International, LLC; United States; Remote; USD 100,000 - 125,000; Full time

Benefits offered by this job

Remote work

Performance-based pay

Job summary

CyberSheath Services International LLC seeks a Customer Success Manager to own outcomes for a portfolio of security and compliance clients in the DIB sector. You’ll lead onboarding, drive successful projects, and coordinate internal teams to deliver measurable value.

The role demands execution focus, business acumen, and the ability to build trusted relationships with technical and executive stakeholders. Remote-first environment with high accountability.

Qualifications

• Minimum 5 years of experience as a CSM in a tech-focused environment (MSP preferred).
• Deep knowledge of IT systems and platforms.
• Experience providing end-user technical support.
• Certifications listed above are preferred.

Responsibilities

• Own the relationship and retention for a portfolio of managed service customers.
• Coordinate onboarding, action plans, and technology rollouts across internal teams.
• Manage project workflows using playbooks and refine as needed.
• Escalate risks with clear solutions and accountability.
• Build strategic relationships across customer organizations.
• Lead quarterly business reviews and communicate KPIs and outcomes.
• Ensure data-driven prioritization via dashboards and metrics.
• Drive retention and upsell opportunities.

Skills

Execution-Driven

Organized & Disciplined

Customer-Focused

Accountable

Proactive Communicator

Process-Oriented but Flexible

Education

A+ Certification

Security+

Network+

AZ-900

CISM

CCNA

Job description

CyberSheath Services International LLC seeks a Customer Success Manager to own outcomes for a portfolio of security and compliance clients in the DIB sector. You’ll lead onboarding, drive successful projects, and coordinate internal teams to deliver measurable value.

The role demands execution focus, business acumen, and the ability to build trusted relationships with technical and executive stakeholders. Remote-first environment with high accountability.