Remote School Ops Lead – Enrollment & Support

Stride, Inc.; United States; Remote; USD 38,000 - 67,000; Full time

Job summary

Stride, Inc. is seeking an experienced Private School Operations Supervisor for a remote role in the United States.

You will resolve complex operational issues, oversee student account activities, and drive process improvements to enhance enrollment, billing, and customer experience. You will lead cross-functional initiatives, develop SOPs and training materials, coach newer team members, and monitor quality and compliance across processes.

Qualifications

• High school diploma or GED required; associate degree preferred; bachelor’s degree as applicable.
• Experience in K12 operations, enrollment, or customer support is required.
• Strong written and verbal communication; attention to detail; ability to manage multiple priorities.

Responsibilities

• Serve as escalation point for complex operational issues and high-volume service queues.
• Manage student account administration: course loading, enrollment changes, refunds, and payments.
• Develop SOPs, workflows, and training materials; coach team members.
• Lead cross-functional projects across Enrollment, Academics, Finance, Customer Support, Product, and Technology.
• Generate operational reports and insights to drive decisions and improve efficiency and customer experience.

Skills

Customer service

Communication

Microsoft Office

Data analysis

Time management

Organizational skills

Travel readiness

Education

High School Diploma or GED

Associate's degree preferred

Bachelor's degree

Tools

Salesforce CRM

PowerSchool

Canvas Order Management

Five9

Job description

Stride, Inc. is seeking an experienced Private School Operations Supervisor for a remote role in the United States.

You will resolve complex operational issues, oversee student account activities, and drive process improvements to enhance enrollment, billing, and customer experience. You will lead cross-functional initiatives, develop SOPs and training materials, coach newer team members, and monitor quality and compliance across processes.