Remote Student Billing & Accounts Analyst

003 K12 Management Inc.; Virginia; Hybrid; USD 47,000 - 55,000; Full time

Job summary

Stride, Inc. seeks a Private School Student Accounts Analyst to manage tuition billing, inquiries, payment resolution, and collections for its K12 Private Schools unit.

You will handle student accounts, ESAs, and third‑party funding while delivering high‑quality service. You will use Salesforce and Shopify to track cases, collaborate with Enrollment, Finance, and school leadership, and ensure accurate records, timely follow‑ups, and compliant processes.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in Business Administration, Finance, Accounting, or related field preferred.
• Two (2) or more years of related experience in billing, student accounts, accounts receivable, or collections.
• Excellent written and verbal communication skills; professional handling of sensitive financial conversations.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Ability to work independently in a remote environment while collaborating with cross-functional teams.

Responsibilities

• Research and resolve student and family inquiries related to tuition charges, payments, outstanding balances, refunds, and account adjustments.
• Maintain accurate student account records and processing of charges, credits, payments, and adjustments.
• Investigate account discrepancies and coordinate with internal departments to facilitate timely resolution.
• Support payment processing, account reconciliation, and billing-related enrollment changes.
• Assist families with understanding tuition balances, payment expectations, and available payment options (including ESAs and scholarships).
• Monitor outstanding tuition balances and support accounts receivable and collections processes.
• Coordinate payment arrangements and track commitments, collections activity, and deadlines.
• Escalate accounts requiring further review or intervention, in collaboration with Finance and leadership.
• Manage Salesforce cases from receipt to resolution with timely follow-up and documentation.
• Communicate with families and school representatives through approved channels to resolve financial account concerns.
• Support development and maintenance of standardized billing procedures and reporting for outstanding balances.

Skills

Customer service

Billing experience

Microsoft Excel

Education

High school diploma or equivalent

Associate's or bachelor's degree in Business Administration or Finance

Tools

Salesforce

Shopify

Job description

Stride, Inc. seeks a Private School Student Accounts Analyst to manage tuition billing, inquiries, payment resolution, and collections for its K12 Private Schools unit.

You will handle student accounts, ESAs, and third‑party funding while delivering high‑quality service. You will use Salesforce and Shopify to track cases, collaborate with Enrollment, Finance, and school leadership, and ensure accurate records, timely follow‑ups, and compliant processes.