Remote Student Billing & Accounts Analyst

Stride, Inc.; Virginia; Remote; USD 47,000 - 55,000; Full time

Benefits offered by this job

Bonus eligible

Remote work

Benefits package

Job summary

Stride, Inc. seeks a Private School Student Accounts Analyst to manage tuition billing, inquiries, payments, and collections for our K12 Private Schools unit. You will maintain student accounts, support ESAs and scholarships, and collaborate with Enrollment, Customer Care, Finance, and school leadership.

You will handle Salesforce and Shopify cases, ensure accurate records, and deliver professional, customer-focused service in a remote work environment.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in Business Administration, Finance, Accounting, or related field preferred.
• Two (2) or more years of related experience in billing, student accounts, accounts receivable, collections, financial customer service, or a related support function.
• Experience researching and resolving customer account discrepancies or payment-related inquiries.
• Strong organizational skills with the ability to manage multiple priorities and meet established deadlines.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.

Responsibilities

• Research and resolve student and family inquiries related to tuition charges, payments, outstanding balances, refunds, and account adjustments.
• Maintain accurate student account records and support processing of charges, credits, payments, and adjustments.
• Investigate account discrepancies and coordinate with internal departments for timely resolution.
• Support payment processing, account reconciliation, and billing-related enrollment changes.
• Assist families with understanding tuition balances, payment expectations, and available options.
• Support third-party funding programs (ESAs, scholarships, ClassWallet) and related platforms.

Skills

Communication

Organization

Remote collaboration

Problem solving

Education

Bachelor’s degree in Business Administration/Finance/Accounting

Tools

Salesforce

Shopify

Excel

Outlook

Job description

Stride, Inc. seeks a Private School Student Accounts Analyst to manage tuition billing, inquiries, payments, and collections for our K12 Private Schools unit. You will maintain student accounts, support ESAs and scholarships, and collaborate with Enrollment, Customer Care, Finance, and school leadership.

You will handle Salesforce and Shopify cases, ensure accurate records, and deliver professional, customer-focused service in a remote work environment.