Remote School Operations Lead: Enrollment & Compliance

003 K12 Management Inc.; United States; Remote; USD 38,000 - 67,000; Full time

Job summary

Stride, Inc. remote position seeking an Operations Supervisor for private school client operations. You will oversee student account admin, enrollment changes, and refunds, while driving process improvements across Enrollment, Academics, Finance, and Customer Support teams.

You will develop training materials, monitor data integrity, and provide coaching to team members. Strong Excel, Salesforce, and customer service skills are essential.

Qualifications

• High school diploma or GED required.
• Associate degree preferred; Bachelor’s degree desirable.
• 4+ years in related ops, enrollment, or admin; or 3+ years in K12 ops.
• Strong attention to detail in high-volume settings.
• Excellent customer service and communication skills.

Responsibilities

• Serve as escalation point for complex operational issues.
• Manage high-volume service queues with SLA adherence.
• Oversee student account admin including enrollment changes and refunds.
• Analyze trends and recommend process improvements.
• Lead cross-functional projects with Enrollment, Academics, Finance, and Tech.
• Develop SOPs, workflows, and training materials.

Skills

Attention to detail

Independent worker

Customer service

Communication skills

Time management

Analytical problem-solving

Education

High School Diploma or GED

Associate’s degree preferred

Bachelor’s degree in related field (preferred)

Tools

Microsoft Office Suite

Salesforce CRM

PowerSchool

Canvas Order Management Systems

Five9

Job description

Stride, Inc. remote position seeking an Operations Supervisor for private school client operations. You will oversee student account admin, enrollment changes, and refunds, while driving process improvements across Enrollment, Academics, Finance, and Customer Support teams.

You will develop training materials, monitor data integrity, and provide coaching to team members. Strong Excel, Salesforce, and customer service skills are essential.