Remote School Operations Supervisor

Stride; United States; Remote; USD 38,000 - 67,000; Full time

Job summary

Stride, Inc. is seeking a Private School Operations Supervisor to serve as a subject matter expert for K12 private school operational processes and support services.

The role manages complex operational activities, resolves escalated issues, and drives process improvements across enrollment, student accounts, and customer experience. The position requires 4+ years in related operations or a 3+ years in K12 support roles.

Qualifications

• High level of attention to detail in a high-volume environment.
• Ability to work independently in an effective and efficient manner.
• Excellent customer service skills and prior experience providing customer support.
• Excellent time management and organizational skills.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.
• Independently manage and prioritize high-volume service queues while ensuring adherence to SLAs and performance standards.
• Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.
• Lead cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.
• Develop, document, and maintain standard operating procedures, workflows, and training materials.

Skills

Data analysis

Customer service

Project coordination

Strong communication

Education

High school diploma

Associate degree preferred

Tools

Microsoft Excel

Job description

Stride, Inc. is seeking a Private School Operations Supervisor to serve as a subject matter expert for K12 private school operational processes and support services.

The role manages complex operational activities, resolves escalated issues, and drives process improvements across enrollment, student accounts, and customer experience. The position requires 4+ years in related operations or a 3+ years in K12 support roles.