Remote School Operations Lead - Enrollment & Experience

TrulyHired; United States; Remote; USD 38,000 - 67,000; Full time

Job summary

TrulyHired is seeking a School Operations Supervisor to serve as a subject matter expert for K12 private school operations and support services. You will manage complex activities, resolve escalated issues, drive process improvements, and lead cross-functional initiatives affecting enrollment, student accounts, and customer experience.

Responsibilities include coaching teammates, developing SOPs, auditing data quality, and delivering actionable reports.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 4+ years of directly related operational, enrollment, customer support, or administrative experience; or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.
• Experience supporting school operations, enrollment services, or related functions.

Responsibilities

• Serve as escalation point for complex operational issues.
• Manage high-volume service queues and meet SLAs.
• Oversee student account admin, enrollment changes, refunds, and payments.
• Lead cross-functional projects with Enrollment, Academics, Finance, Support, Product, and Tech.
• Develop and maintain SOPs, workflows, and training materials.
• Coach and train team members and new hires.
• Monitor data quality and audit for accuracy and compliance.
• Generate operational reports and drive decision-making.

Skills

Attention to detail

Communication skills

Project management

Time management

Cross-functional collaboration

Education

High School Diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Salesforce CRM

PowerSchool

Canvas Order Management Systems

Five9

Job description

TrulyHired is seeking a School Operations Supervisor to serve as a subject matter expert for K12 private school operations and support services. You will manage complex activities, resolve escalated issues, drive process improvements, and lead cross-functional initiatives affecting enrollment, student accounts, and customer experience.

Responsibilities include coaching teammates, developing SOPs, auditing data quality, and delivering actionable reports.