Remote Scheduling Team Lead — Patient Care

Jobgether; United States; À distance; USD 62 000 - 72 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) plan with company matching

Paid time off and holidays

Remote work environment

Résumé du poste

Jobgether is partnering to hire a Customer Care Center Team Lead in the United States for a remote contact center environment. You will lead and coach a team of Patient Scheduling and Conversion Specialists, monitoring KPIs, coaching for improvement, and ensuring consistent service standards.

You will collaborate with clinical, training, and quality teams to enhance patient access and experience. Strong leadership, English/Spanish communication, and experience with CRM and scheduling tools are

Qualifications

• 3+ years in a team lead, supervisory, or contact center leadership role.
• 5+ years in customer service, sales, appointment setting, patient scheduling, or contact center operations.
• Experience leading teams in healthcare or appointment-based environments.
• Proven ability to coach employees and improve scheduling, conversion, and patient experience outcomes.

Responsabilités

• Lead, coach, and develop Patient Scheduling and Conversion Specialists to achieve performance goals.
• Provide daily guidance, coaching, and team meetings to support growth and accountability.
• Monitor KPIs such as scheduling, conversion, show-up rates, productivity, quality, and patient satisfaction.
• Analyze performance data and observations to identify improvements and implement action plans.
• Develop and track performance improvement plans and professional development initiatives.
• Ensure consistent use of approved call flows, scripts, and CRM documentation.
• Collaborate with Quality Assurance and Training teams to address performance gaps.

Connaissances

Team leadership

Customer service

Communication

Problem solving

Bilingual English/Spanish

Formation

High school diploma or equivalent

Associates or Bachelor's degree preferred

Outils

CRM platforms

Quality monitoring tools

Workforce management systems

Scheduling software

Description du poste

Jobgether is partnering to hire a Customer Care Center Team Lead in the United States for a remote contact center environment. You will lead and coach a team of Patient Scheduling and Conversion Specialists, monitoring KPIs, coaching for improvement, and ensuring consistent service standards.

You will collaborate with clinical, training, and quality teams to enhance patient access and experience. Strong leadership, English/Spanish communication, and experience with CRM and scheduling tools are