Customer Care Center Team Lead (Fully Remote)

Partner Company; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Remote work

Hearing aid benefits

Career development

Leadership training

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Employee assistance program (EAP)

Job summary

Partner Company is a healthcare operations organization delivering hearing healthcare access through a remote patient contact center focused on scheduling and engagement.

The company values coaching, continuous improvement, and a patient-first culture, offering remote work, comprehensive benefits, and opportunities for leadership development.

Qualifications

• At least 3 years of leadership experience and 5 years in customer service or contact center ops.
• Strong coaching, communication, and data-driven performance management skills.

Responsibilities

• Lead and develop a remote team of scheduling and conversion specialists.
• Coach team members and drive KPI improvements for scheduling and satisfaction.

Skills

Leadership

Customer service

Coaching

Communication

Data-driven performance management

Job description

• Lead and develop a remote team of scheduling and conversion specialists.
• Coach team members and drive KPI improvements for scheduling and satisfaction.

Requirements:

• At least 3 years of leadership experience and 5 years in customer service or contact center ops.
• Strong coaching, communication, and data-driven performance management skills.
• Medical, dental, vision, 401(k) match, PTO, paid holidays, and EAP.
• Remote work, hearing aid benefits, career development, and leadership training.

Partner Company

The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.