Remote Scheduling Specialist - Home Remodeling Appointments

Express Flooring; San Antonio (TX); A distancia; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Paid PTO

Holiday pay

Life insurance

Disability insurance

EAP

Descripción de la vacante

Express Flooring is seeking a Scheduling Specialist in Texas to handle inbound and outbound calls, scheduling qualified in-home appointments for Design Consultants. This full-time role offers remote work within the state and a base pay of $20/hr plus commissions, with earning potential over $60,000 annually.

You will use a CRM to track interactions, meet performance metrics, and deliver an outstanding customer experience. Weekend shifts are required.

Formación

• 1-2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.
• Experience handling objections with confidence.

Responsabilidades

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.

Conocimientos

Sales experience

Customer service

Active listening

Objection handling

Computer skills

Coaching openness

Reliability

Herramientas

CRM software

Descripción del empleo

Express Flooring is seeking a Scheduling Specialist in Texas to handle inbound and outbound calls, scheduling qualified in-home appointments for Design Consultants. This full-time role offers remote work within the state and a base pay of $20/hr plus commissions, with earning potential over $60,000 annually.

You will use a CRM to track interactions, meet performance metrics, and deliver an outstanding customer experience. Weekend shifts are required.