Sales - Call Center Lead Generation Scheduler

Express Flooring; Tempe (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plan

Free virtual healthcare

401(k) with company match

Paid PTO

Job summary

Express Flooring is seeking a Scheduling Specialist to be the first voice customers hear when engaging with us in our in-office Tempe, AZ location. You will handle inbound and outbound calls to schedule qualified in-home appointments for our Design Consultants.

The role emphasizes a sales mindset, active listening, and the ability to guide customers through the next steps, with commissions boosting earnings beyond the base pay.

Qualifications

• 1–2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.
• Experience handling objections with confidence.
• Eagerness to learn with solid computer skills and openness to coaching.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Strong listening skills, attention to detail, and a patient, service-oriented mindset.
• Adaptability and positivity when things get busy.

Responsibilities

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.

Skills

Sales experience

Call center experience

High energy

Customer service mindset

Objection handling

Willingness to learn

Computer skills

Active listening

Reliability

Adaptability

Tools

CRM software

Job description

Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects.

As a Scheduling Specialist , you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads— no cold calling —and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.

Job Type: Full-Time
Compensation: $20/hr base + commission (average earning potential $60,000+ per year)
Work Arrangement: In-Office
Location: SouthwestTempe, AZ
Schedule: Must be available to work shifts within office hours, including one weekend shift:

What You’ll Do

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.

What You’ll Bring

• 1–2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.
• Experience handling objections with confidence.
• Eagerness to learn with solid computer skills and openness to coaching.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Strong listening skills, attention to detail, and a patient, service-oriented mindset.
• Adaptability and positivity when things get busy.

Why People Love Working Here

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Lucrative earnings with competitive commission and industry-leading potential.
• Fun, energetic team environment with room for growth.
• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $20 USD - $22 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states,is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. AtExpress Flooring,we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.