Remote Customer Service & Scheduling Specialist

Ghanapose; Northern (KY); Hybrid; USD 5,500 - 8,300; Full time

Job summary

RemodelBoom is seeking a Customer Service Representative to engage with U.S.-based clients via SMS and schedule in-person appointments as needed. You will manage multiple conversations, track responses, and ensure timely client communications from a remote setup.

The role requires excellent English, reliability, and comfort navigating multiple tools, including spreadsheets, in a fast-paced environment.

Qualifications

• Must have excellent spoken and written English (C2).
• Experience communicating with U.S.-based clients.
• Highly reliable and detail-oriented.
• Proficient in Google Sheets or Microsoft Excel.
• Capable of working independently.

Responsibilities

• Communicate professionally with U.S.-based clients and team members.
• Follow up with clients via SMS regarding scheduling queries.
• Maintain and organize internal spreadsheets, trackers, and project docs.
• Ensure consistent and professional communication with all clients.
• Support the daily operations of the team.

Skills

English fluency

US client communication

Reliability

Excel/Sheets

Independent worker

Tools

Google Sheets

Microsoft Excel

Job description

RemodelBoom is seeking a Customer Service Representative to engage with U.S.-based clients via SMS and schedule in-person appointments as needed. You will manage multiple conversations, track responses, and ensure timely client communications from a remote setup.

The role requires excellent English, reliability, and comfort navigating multiple tools, including spreadsheets, in a fast-paced environment.