In-Office Appointment Scheduler - High-Earning, No Cold Calls

Express Flooring; Tempe (AZ); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision plan

Free virtual healthcare

401(k) with company match

Paid PTO

Descripción de la vacante

Express Flooring is seeking a Scheduling Specialist to be the first voice customers hear when engaging with us in our in-office Tempe, AZ location. You will handle inbound and outbound calls to schedule qualified in-home appointments for our Design Consultants.

The role emphasizes a sales mindset, active listening, and the ability to guide customers through the next steps, with commissions boosting earnings beyond the base pay.

Formación

• 1–2 years of sales or call center experience with proven track record of meeting goals.
• High-energy, outgoing, and ambitious personality.
• Passion for exceeding expectations and delivering great service.
• Experience handling objections with confidence.
• Eagerness to learn with solid computer skills and openness to coaching.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Strong listening skills, attention to detail, and a patient, service-oriented mindset.
• Adaptability and positivity when things get busy.

Responsabilidades

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.

Conocimientos

Sales experience

Call center experience

High energy

Customer service mindset

Objection handling

Willingness to learn

Computer skills

Active listening

Reliability

Adaptability

Herramientas

CRM software

Descripción del empleo

Express Flooring is seeking a Scheduling Specialist to be the first voice customers hear when engaging with us in our in-office Tempe, AZ location. You will handle inbound and outbound calls to schedule qualified in-home appointments for our Design Consultants.

The role emphasizes a sales mindset, active listening, and the ability to guide customers through the next steps, with commissions boosting earnings beyond the base pay.