Remote Scheduling & Customer Care Specialist

Terranovahire; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training provided

Professional development

Education opportunities

Employee recognition

Job summary

Terranovahire is seeking a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support. You will deliver a seamless experience from inquiry to service completion, leveraging strong communication and organizational skills.

The ideal candidate is detail-oriented, professional, and committed to exceptional service, with experience in scheduling and hospitality-like environments.

Qualifications

• Strong verbal and written communication skills with a customer-focused mindset.
• Proven ability to deliver excellent customer service in a fast-paced environment.
• Organizational and time-management abilities to handle multiple requests.
• Attention to detail and accuracy in reservations and records.
• Comfort with scheduling software, email, and online platforms.
• Experience in hospitality, scheduling, or administrative support is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist customers with reservations, scheduling, and service arrangements.
• Coordinate accommodations, transportation, activities, and related services.
• Manage confirmations, schedule changes, and customer updates.
• Maintain accurate customer records and documentation.
• Communicate with suppliers and service providers regarding arrangements.
• Monitor active reservations and ensure all details are accurate.
• Resolve customer concerns professionally and efficiently.
• Provide ongoing support throughout the customer experience.
• Participate in company training and development programs.

Skills

Communication

Customer service

Organization

Time management

Detail-oriented

Problem solving

Scheduling software

Hospitality experience

Education

High school diploma

Tools

Email platforms

Online platforms

Job description

Terranovahire is seeking a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support. You will deliver a seamless experience from inquiry to service completion, leveraging strong communication and organizational skills.

The ideal candidate is detail-oriented, professional, and committed to exceptional service, with experience in scheduling and hospitality-like environments.