Remote Reservations & Admin Support Specialist

Terranovahire; Nashville (TN); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Onboarding program

Professional development

Team environment

Continuing education

Job summary

Terranovahire is seeking a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide general administrative support. You will engage across channels to resolve inquiries, manage scheduling, and ensure a smooth customer experience from start to finish.

The ideal candidate will have strong communication skills, be highly organized, and comfortable using email and web-based platforms.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Customer-focused mindset.
• Ability to prioritize tasks and meet deadlines.
• Comfortable using email, web-based platforms, and online systems.
• Strong problem-solving skills.
• Previous experience in customer service, administration, hospitality, scheduling, reservations, or office support preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist customers with reservations, confirmations, and scheduling requests.
• Research available options based on customer needs and preferences.
• Coordinate accommodations, transportation, activities, and related arrangements.
• Maintain accurate customer records and documentation.
• Review reservation details and confirmations for accuracy.
• Communicate updates, changes, and important information to customers.
• Follow up on customer requests and outstanding items.
• Work with suppliers and service providers to coordinate customer arrangements.
• Assist with modifications, cancellations, and special requests.
• Monitor upcoming reservations and proactively address potential issues.
• Perform general administrative duties including data entry and record maintenance.
• Maintain professionalism and excellent customer service standards at all times.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer focus

Multitasking

Prioritization

Education

High school diploma

Tools

Email

Web platforms

Job description

Terranovahire is seeking a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide general administrative support. You will engage across channels to resolve inquiries, manage scheduling, and ensure a smooth customer experience from start to finish.

The ideal candidate will have strong communication skills, be highly organized, and comfortable using email and web-based platforms.