Remote Customer Experience & Scheduling Specialist

Terranovahire; San Francisco (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Remote work

Training provided

Professional development

Tools & resources

Team culture

Recognition programs

Continuing education

Industry training

Career growth

Job summary

Terranovahire is seeking a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support from inquiry to completion. The ideal candidate is organized, professional, detail-oriented, and committed to delivering outstanding service.

You will manage inquiries via phone, email, chat, and online platforms, coordinate accommodations and transport, and maintain accurate records.

Qualifications

• Excellent written and verbal communication.
• Experience in hospitality or scheduling preferred.
• Ability to handle multiple requests simultaneously.
• Detail-oriented and organized.
• Remote work setup and reliability.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist customers with reservations, scheduling, and service arrangements.
• Research options and provide information based on customer needs.
• Coordinate accommodations, transportation, activities, and services.
• Manage confirmations, schedule changes, and updates.
• Maintain accurate customer records and documentation.
• Communicate with suppliers and service providers regarding arrangements.
• Monitor active reservations and ensure details are accurate.
• Assist with modifications, cancellations, and special requests.
• Resolve concerns professionally and efficiently.
• Follow up regarding upcoming services and requests.
• Provide ongoing support throughout the customer experience.
• Participate in training and development programs.

Skills

Communication

Customer service

Time management

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Email tools

CRM systems

Job description

Terranovahire is seeking a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support from inquiry to completion. The ideal candidate is organized, professional, detail-oriented, and committed to delivering outstanding service.

You will manage inquiries via phone, email, chat, and online platforms, coordinate accommodations and transport, and maintain accurate records.