Remote Customer Concierge & Administrative Support

Terranovahire; Tampa (FL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training

Professional development

Access to tools and resources

Collaborative team environment

Continuing education

Job summary

Terranovahire seeks a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide administrative support. You will handle inquiries across phone, email, chat, and online platforms while ensuring accuracy and a positive customer experience.

The role emphasizes strong communication, organization, and multitasking in a remote environment, with opportunities for onboarding and ongoing professional development.

Qualifications

• Excellent verbal and written communication abilities.
• Strong organizational and multitasking capabilities.
• Attention to detail and accuracy.
• Customer-focused mindset and service orientation.
• Ability to prioritize tasks and meet deadlines.
• Comfortable using email, web-based platforms, and online systems.
• Strong problem-solving skills.
• Experience in customer service, administration, hospitality, scheduling, reservations, or office support preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online platforms.
• Assist customers with reservations, confirmations, and scheduling requests.
• Research available options based on customer needs and preferences.
• Coordinate accommodations, transportation, activities, and related arrangements.
• Maintain accurate customer records and documentation.
• Review reservation details and confirmations for accuracy.
• Communicate updates, changes, and important information to customers.
• Follow up on customer requests and outstanding items.
• Work with suppliers and service providers to coordinate customer arrangements.
• Assist with modifications, cancellations, and special requests.
• Monitor upcoming reservations and address potential issues.
• Perform general administrative duties including data entry and record maintenance.
• Maintain professionalism and exceptional customer service standards.

Skills

Excellent verbal and written comms

Strong organizational multitasking

Attention to detail

Customer-focused mindset

Prioritize tasks meet deadlines

Email and online systems

Problem-solving

Experience in customer service/ admin

Education

High school diploma or equivalent

Job description

Terranovahire seeks a detail-oriented Remote Administrative Support Representative to assist customers, coordinate reservations, maintain records, and provide administrative support. You will handle inquiries across phone, email, chat, and online platforms while ensuring accuracy and a positive customer experience.

The role emphasizes strong communication, organization, and multitasking in a remote environment, with opportunities for onboarding and ongoing professional development.