Remote Customer Service & Scheduling Specialist

Terranovahire; Denver (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Ongoing learning opportunities

Supportive team culture

Employee recognition programs

Job summary

Terranovahire is seeking a Customer Service & Scheduling Coordinator to manage customer inquiries and support. In this role, you'll assist with reservations, scheduling, and service arrangements to ensure a seamless experience for clients.

The ideal candidate is detail-oriented, organized, and has strong communication skills. Responsibilities include responding to customer inquiries, coordinating accommodations, and maintaining accurate records, all while providing exceptional customer service.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service skills required.
• Organizational and time-management abilities needed.
• Ability to manage multiple requests simultaneously.
• Attention to detail and accuracy essential.

Responsibilities

• Respond to customer inquiries via multiple platforms.
• Assist customers with reservations and scheduling.
• Research options and provide tailored information.
• Coordinate accommodations and related services.
• Manage confirmations and schedule changes.

Skills

Strong verbal and written skills

Excellent customer service

Organizational abilities

Time-management

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Email

Online platforms

Job description

Terranovahire is seeking a Customer Service & Scheduling Coordinator to manage customer inquiries and support. In this role, you'll assist with reservations, scheduling, and service arrangements to ensure a seamless experience for clients.

The ideal candidate is detail-oriented, organized, and has strong communication skills. Responsibilities include responding to customer inquiries, coordinating accommodations, and maintaining accurate records, all while providing exceptional customer service.